FAQ

How quickly will I receive my item?

Items are posted from Melbourne within 1 business day of purchase using Australia Post.

What payment methods do you accept?

At checkout you can choose from PayPal, Visa, Mastercard, Amex, Apple Pay, Zippay and Afterpay.

Can I return my item?

We offer a 100% customer satisfaction policy. If you are not happy with your item for any reason, you can return it for a full refund or replacement.

How do I use a fountain pen?

We supply full instructions on how to use a fountain pen with every fountain pen purchased from the store. You'll be up and running (or writing) in no time!

For more hints and tips on using a fountain pen, read our Fountain Pen FAQ and if you need any further help after purchase, contact us - we're happy to assist!